Brother Printer (Mac): General Troubleshooting

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By Hannah from Kidmin App

updated 3 days ago
  • Note: If you're using multiple checkin stations with Brother printers and the devices keep switching to another printer, use a different volunteer account for each checkin station.
  • Log out of the Kidmin Printer app and reopening the app.
  • Make sure you've completed the steps for installing the Brother printer software and connected it to your KidMin App account (found HERE).
  • Check to see that your computer is up to date. (Apple icon > System Preferences > Software Update)
  • Ensure your computer has the Brother driver information installed (most Macs do this automatically). Go to your Mac's "Printers & Scanners" and make sure the QL-800 is showing up there with a green idle light. Should look like this:

  • If the Brother printer was left connected to your computer between uses, it can sometimes cause an issue. Logout of the Kidmin printer app and disconnect the Brother printer from your computer. Reconnect the printer and open the printer app and log back in.
  • After logging into the printer app, make sure you've selected the correct printer from the dropdown menu via the Desk Checkin page in web browser. 
  • For a fresh attempt, log out of the printer app and your dashboard via web browser. Unplug the printer from your computer and power off or unplug.  The complete the following:
    •  Log in to your dashboard via web browser.
    • Power on printer and check for single green light. 
    • Plug printer in to computer via USB.
    • Log in to the printer app. (When naming include the date for easy reference.)
    • Go to Desk checkin via web browser & select the printer from "Printing to" dropdown menu. 
    • In printer app, click blue "Check Printer" button. (Also turn on express checkins if using.)
    • On desk checkin page via web browser, run volunteer checkin to test. If this tag does not print, the printer is connecting to your KidMin App account.


If you run into any problems or have a question, please contact us at help@kidminapp.com. We will be happy to assist!

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