The kids were not checked out; does this affect anything? Yes, failing to check out kids will mean they don't show up in attendance reporting (available on the *Popular Plan*). For a quick fix, go to your dashboard and select the mass checkout bu...

There are several reasons a guardian or child might be showing up with duplicate accounts in your database. If you opted to preregister your children and guardians, if a parent signed up for the mobile app with a different phone number and/or emai...

There's a few possible reasons you're seeing this message: 1. (Ages 0-PreK) Your Child Development settings don't include that child's age.  For more details on how to resolve this issue, click HERE . 2. (Any age) There isn't a class set up for t...

* Reports are available to our Popular Plan subscribers.* To gain access to reporting and attendance tracking, go to https://dashboard.kidminapp.com/upgrade to upgrade today. To get a report that includes detailed guardian information and the ch...

Error message: "Phone number or email already exists in system." The "phone number or email address already exists" message can be caused by several things: 1) The parent already has an account but is registered with another church. To fix this, t...

Technology is awesome, except when it's not. If your Dymo printer isn't printing tags or is printing them incorrectly, try these general troubleshooting tips:   1. NEW USERS: Is your Windows device running in S Mode?  S mode stands for "Safe Mode"...

Using a Mac? Check out our " Dymo Printer Reinstall (for Mac) "   If your tags are not printing or printing incorrectly, it may be a case of needing to reinstall Dymo's software. Here's how on a PC/Windows computer:     STEP 1. Uninstall Dymo's s...

Using a PC/Windows? Check out our " Dymo Printer Reinstall (for PC/Windows) "  If your tags are not printing, or printing incorrectly, it may be a case of needing to reinstall Dymo's software. Here's how for a Mac computer:    STEP 1. Uninstall D...

Some common problems you might run into with express check in: (For details on enabling express checkins on Brother printers, see  this article .) "The tags are printing to multiple stations!"  Make sure the account being used is only logged in ...

If you're getting a red indicator light error on the printer,  there is an issue with your actual printer. Click HERE to be redirected to an article from Brother's website that walks through how to interpret the indicator light. Click HERE to ...

Detailed Troubleshooting Steps Note: If you're using multiple checkin stations with Brother printers and the devices keep switching to another printer, use a different volunteer account for each checkin station. Make sure you're logged out of the ...