There's a few possible reasons you're seeing this message:
1. (Ages 0-PreK) Your Child Development settings don't include that child's age. For more details on how to resolve this issue, click HERE.
2. (Any age) There isn't a class set up for the child's age. KidMin App will automatically put kids in the correct class based on what ages/grades you've specified in your class setup.
To resolve this error message, you need to add a class that includes that grade/age range.
For example, let's pretend you're trying to check in a child that's in the third grade, but you forgot to set up a class for 3rd graders. Here's how to resolve it.
From your dashboard select "Settings" on the sidebar and then "Classes."
![](https://d258lu9myqkejp.cloudfront.net/attachment_images/0b5f3e4ce3d7e936165c1a1e27c0cf6ade45bcf85a7affab27722e344348b2c8Screen%2BShot%2B2019-08-06%2Bat%2B9.16.43%2BPM.png)
Hit the "Add Class" button. Fill out the class information and check "3rd Grade."
![](https://d258lu9myqkejp.cloudfront.net/attachment_images/244316e3102e465217ec894333c7f861df6e9eb20a61c994fea3ac46098cd954Screen%2BShot%2B2019-08-06%2Bat%2B9.18.36%2BPM.png)
After you click "add the class," your third grader will be able to check in successfully!