Troubleshooting

Solutions to common problems

Check-in/out Questions

The kids were not checked out; does this affect anything? Yes, failing to check out kids will mean they don't show up in attendance reporting (available on the *Popular Plan*). For a quick fix, go...

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By Paul H

updated over 1 year ago

I have duplicate guardian/child accounts showing up

There are several reasons a guardian or child might be showing up with duplicate accounts in your database. If you opted to preregister your children and guardians, if a parent signed up for the...

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By Paul H

updated 11 months ago

Error Message: "There are no classes for this child to be checked into based on their age."

There's a few possible reasons you're seeing this message: 1. (Ages 0-PreK) Your Child Development settings don't include that child's age.  For more details on how to resolve this issue, click ...

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By Paul H

updated about 1 year ago

How do I print more information than what is shown in the database?

* Reports are available to our Popular Plan subscribers.* To gain access to reporting and attendance tracking, go to https://dashboard.kidminapp.com/upgrade to upgrade today. To get a report that...

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By Paul H

updated over 1 year ago

Dymo Printers

Dymo Printer: General Troubleshooting Steps

Technology is awesome, except when it's not. If your Dymo printer isn't printing tags or is printing them incorrectly, try these general troubleshooting tips:   1. Check power cord connections.  Unplug your printer(s) for 30 seconds, and double...

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By Paul H

updated 9 months ago

Dymo Printer Reinstall (for PC/Windows)

Using a Mac? Check out our " Dymo Printer Reinstall (for Mac) "   If your tags are not printing or printing incorrectly, it may be a case of needing to reinstall Dymo's software. Here's how on a PC/Windows computer:     STEP 1. Uninstall Dymo's...

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By Paul H

updated about 1 year ago

Dymo Printer Reinstall (for Mac)

Using a PC/Windows? Check out our " Dymo Printer Reinstall (for PC/Windows) "  If your tags are not printing, or printing incorrectly, it may be a case of needing to reinstall Dymo's software. Here's how for a Mac computer:    STEP 1. Uninstall...

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By Paul H

updated over 1 year ago

Express Check in: General Troubleshooting Steps

Some common problems you might run into with express check in: (For details on enabling express checkins on Brother printers, see  this article .) "The tags are printing to multiple stations!"  Make sure the account being used is only logged in...

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By Paul H

updated 8 months ago

Brother Printers

Brother Printer: General Troubleshooting

If you're getting a red indicator light error on the printer,  there is an issue with your actual printer. Click HERE to be redirected to an article from Brother's website that walks through how to interpret the indicator light. Click HERE to...

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By Hannah

updated 8 months ago

Brother Printer: Detailed Troubleshooting

Detailed Troubleshooting Steps Note: If you're using multiple checkin stations with Brother printers and the devices keep switching to another printer, use a different volunteer account for each checkin station. Make sure you're logged out of the...

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By Hannah

updated 8 months ago