Troubleshooting

Solutions to common problems

Express Check in: General Troubleshooting Steps

Some common problems you might run into with express check in: "The tags are printing to multiple stations!"  Make sure the account being used is only logged in at that station.  Tip: Some...

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By Paul H

updated about 2 months ago

Check-in/out Questions

The kids were not checked out; does this affect anything? Yes, failing to check out kids will mean they don't show up in attendance reporting (available on the *Popular Plan*). For a quick fix, go...

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By Paul H

updated about 2 months ago

I have duplicate guardian/child accounts showing up

There are several reasons a guardian or child might be showing up with duplicate accounts in your database. If you opted to preregister your children and guardians, if a parent signed up for the...

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By Paul H

updated about 2 months ago

Error Message: "There are no classes for this child to be checked into based on their age."

You're seeing this message because there isn't a class set up for the child's age. KidMin App will automatically put kids in the correct class based on what ages/grades you've specified in your...

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By Paul H

updated about 2 months ago

How do I print more information than what is shown in the database?

* Reports are available to our Popular Plan subscribers.* To gain access to reporting and attendance tracking, go to https://dashboard.kidminapp.com/upgrade to upgrade today. To get a report that...

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By Paul H

updated about 2 months ago

Dymo Printers

Dymo Printer: General Troubleshooting Steps

Technology is awesome, except when it's not. If your Dymo printer isn't printing tags or is printing them incorrectly, try these general troubleshooting tips:   1. Check power cord connections. Unplug your printer(s) for 30 seconds, and double...

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By Paul H

updated about 2 months ago

Dymo Printer Reinstall (for PC/Windows)

Using a Mac? Check out our " Dymo Printer Reinstall (for Mac) "   If your tags are not printing or printing incorrectly, it may be a case of needing to reinstall Dymo's software. Here's how on a PC/Windows computer:     STEP 1. Uninstall Dymo's...

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By Paul H

updated about 2 months ago

Dymo Printer Reinstall (for Mac)

Using a PC/Windows? Check out our " Dymo Printer Reinstall (for PC/Windows) "  If your tags are not printing, or printing incorrectly, it may be a case of needing to reinstall Dymo's software. Here's how for a Mac computer:    STEP 1. Uninstall...

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By Paul H

updated about 2 months ago