Troubleshooting

Solutions to common problems

Check-in/out Questions

The kids were not checked out; does this affect anything? Yes, failing to check out kids will mean they don't show up in attendance reporting (available on the *Popular Plan*). For a quick fix, go...

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By Paul H

updated 10 months ago

I have duplicate guardian/child accounts showing up

There are several reasons a guardian or child might be showing up with duplicate accounts in your database. If you opted to preregister your children and guardians, if a parent signed up for the...

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By Paul H

updated 4 days ago

Error Message: "There are no classes for this child to be checked into based on their age."

There's a few possible reasons you're seeing this message: 1. (Ages 0-PreK) Your Child Development settings don't include that child's age.  For more details on how to resolve this issue, click ...

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By Paul H

updated about 2 months ago

How do I print more information than what is shown in the database?

* Reports are available to our Popular Plan subscribers.* To gain access to reporting and attendance tracking, go to https://dashboard.kidminapp.com/upgrade to upgrade today. To get a report that...

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By Paul H

updated 10 months ago

Dymo Printers

Dymo Printer: General Troubleshooting Steps

Technology is awesome, except when it's not. If your Dymo printer isn't printing tags or is printing them incorrectly, try these general troubleshooting tips:   1. Check power cord connections. Unplug your printer(s) for 30 seconds, and double...

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By Paul H

updated 10 months ago

Dymo Printer Reinstall (for PC/Windows)

Using a Mac? Check out our " Dymo Printer Reinstall (for Mac) "   If your tags are not printing or printing incorrectly, it may be a case of needing to reinstall Dymo's software. Here's how on a PC/Windows computer:     STEP 1. Uninstall Dymo's...

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By Paul H

updated 3 months ago

Dymo Printer Reinstall (for Mac)

Using a PC/Windows? Check out our " Dymo Printer Reinstall (for PC/Windows) "  If your tags are not printing, or printing incorrectly, it may be a case of needing to reinstall Dymo's software. Here's how for a Mac computer:    STEP 1. Uninstall...

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By Paul H

updated 5 months ago

Express Check in: General Troubleshooting Steps

Some common problems you might run into with express check in: "The tags are printing to multiple stations!"  Make sure the account being used is only logged in at that station.   Tip: Some churches find it helpful to designate a specific...

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By Paul H

updated about 2 months ago

Brother Printers

Brother Printer (Mac): General Troubleshooting

Log out of the Kidmin Printer app and reopening the app. Make sure you've completed the steps for installing the Brother printer software and connected it to your KidMin App account (found HERE ). Check to see that your computer is up to date....

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By Hannah from Kidmin App

updated 5 days ago

Brother Printer (Mac): Detailed Troubleshooting

Detailed Troubleshooting Steps Make sure you're logged out of the Kidmin Printer app. Log in to your Kidmin App dashboard via a web browser, using the same credentials you will use for the Kidmin Printer app. Double check the church settings ...

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By Hannah from Kidmin App

updated 5 days ago