Troubleshooting

Solutions to common problems

Check-in/out Questions

The kids were not checked out; does this affect anything? Yes, failing to check out kids will mean they don't show up in attendance reporting (available on the *Popular Plan*). For a quick fix, go to your dashboard and select the mass checkout bu...

I have duplicate guardian/child accounts showing up

There are several reasons a guardian or child might be showing up with duplicate accounts in your database. If you opted to preregister your children and guardians, if a parent signed up for the mobile app with a different phone number and/or emai...

Error Message: "There are no classes for this child to be checked into based on their age."

There's a few possible reasons you're seeing this message: 1. (Ages 0-PreK) Your Child Development settings don't include that child's age.  For more details on how to resolve this issue, click HERE . 2. (Any age) There isn't a class set up for t...

How do I print more information than what is shown in the database?

* Reports are available to our Popular Plan subscribers.* To gain access to reporting and attendance tracking, go to https://dashboard.kidminapp.com/upgrade to upgrade today. To get a report that includes detailed guardian information and the ch...

Error message: "Phone number or email already exists in system."

Error message: "Phone number or email already exists in system." The "phone number or email address already exists" message can be caused by several things: 1) The parent already has an account but is registered with another church. To fix this, t...